Returns + Exchanges

Last Updated: September 8, 2026

At ELVEON, we want you to be completely satisfied with your purchase. Please read our Return & Exchange Policy carefully to understand your rights and the process for returns, exchanges, and warranty claims.

1. Eligibility for Return/Exchange

You may request a return or exchange under the following conditions:

• The request is made within 3 days of receiving the product
• The product is defective, damaged, or not functioning as described upon delivery
• You received the wrong product or an incomplete order (missing accessories/parts)
• The product is unused, in its original packaging, with all accessories, manuals, and warranty card intact

Note: Products will not be eligible for return or exchange if they show signs of physical damage, water damage (beyond normal use), tampering, or misuse caused by the customer after delivery.

2. Non-Returnable Situations

We are unable to accept returns or exchanges if:

• The request is made after the 3-day return window
• The product has been used beyond simple testing/inspection
• Original packaging, accessories, or warranty card is missing
• The issue is due to accidental damage, water damage from misuse, or unauthorized repair attempts

3. How to Request a Return or Exchange

1. Contact us via WhatsApp, Messenger, or email at info@elveonworld.com within 3 days of delivery
2. Share your order number, a brief description of the issue, and photos/videos of the product (if defective or damaged)
3. Our support team will review your request and confirm the next steps within 24-48 hours
4. If approved, we will arrange pickup or provide instructions for sending the product back

4. Exchange Process

If your product is found to be defective or incorrect upon inspection, we will offer:

• A replacement with the same product, or
• An exchange for another available product (price difference, if any, will apply), or
• A full refund, if a replacement is not available

Exchanges are processed only after the returned product passes our quality inspection.

5. Refunds

Approved refunds will be processed within 7-10 working days after the returned product is received and inspected. Refunds will be issued via the original payment method or, for Cash on Delivery orders, via bank transfer or mobile financial services (bKash/Nagad) as agreed with the customer.

6. Warranty Coverage

ELVEON ARC Pro comes with a 6-month official warranty covering manufacturing defects only. The warranty does not cover:

• Physical damage, drops, or accidental breakage
• Water damage beyond the product’s IPX5 rating limits
• Damage caused by unauthorized repair or modification
• Normal wear and tear (e.g., ear tip degradation)

To claim warranty service, contact us with your order details and a description of the issue. Depending on the case, we will offer repair, replacement, or store credit.

7. Return Shipping Costs

• If the return is due to our error (wrong item, defective product on arrival), ELVEON will cover the return shipping cost.
• If the return is due to a change of mind (where applicable) or customer-caused issues, the customer will bear the shipping cost.

8. Cancellations

Orders can be cancelled free of charge before dispatch. Once an order has been shipped, it cannot be cancelled but may be eligible for return under the terms above upon delivery.

9. Contact Us

For any return, exchange, or warranty-related queries, reach out to us at:

ELVEON
3/3/15, Bashbari, Chan Mia Housing, Mohammadpur, Dhaka, Bangladesh, 1207
Email: contact@elveonworld.com
Website: www.elveonworld.com