Shipping

Shipping Policy

Last Updated: September 8, 2026

At ELVEON, we aim to get your order to you as quickly and safely as possible. Please review our Shipping Policy below for details on delivery timelines, charges, and procedures.

1. Delivery Coverage

We currently deliver anywhere in Bangladesh, including both inside and outside Dhaka, through our trusted courier partners.

2. Delivery Timeline

• Inside Dhaka: 1-2 working days
• Outside Dhaka: 3-5 working days

Delivery times may vary slightly during high-order periods (such as campaign launches or festive seasons) or due to courier delays beyond our control.

3. Shipping Charges

• Inside Dhaka: [Insert charge, e.g., ৳60]
• Outside Dhaka: [Insert charge, e.g., ৳120]

Any applicable shipping charges will be clearly shown at checkout before you confirm your order.

4. Order Processing

Orders are processed and handed over to our courier partner within 24-48 hours of confirmation. You will receive an SMS/call from our team or courier service once your order is dispatched, along with tracking details where available.

5. Cash on Delivery (COD)

We offer Cash on Delivery across Bangladesh. Please have the exact amount ready at the time of delivery. Our delivery agent may contact you before arrival to confirm availability.

6. Order Tracking

Once your order is shipped, you will be provided with a tracking number/reference (where supported by our courier partner) so you can follow your delivery status.

7. Failed Delivery Attempts

If our courier is unable to reach you after 2 delivery attempts, the order may be returned to us. In such cases, you may need to place a new order or pay for re-delivery, depending on the reason for the failed attempt.

8. Delayed or Lost Shipments

While we work with reliable courier partners, occasional delays can happen due to weather, regional disruptions, or high demand periods. If your order is significantly delayed or appears lost in transit, please contact our support team with your order number, and we will investigate and resolve the issue as quickly as possible.

9. Order Verification for Giveaway Entry

For orders placed during an active giveaway/lucky draw campaign, your entry is confirmed only once the order is verified as delivered and paid for (in the case of COD). Cancelled, returned, or undelivered orders are not eligible for giveaway entry.