Terms & Conditions

Terms and Conditions

Last Updated: September 8, 2026

Welcome to ELVEON. These Terms and Conditions (“Terms”) govern your access to and use of www.elveonworld.com (the “Website”) and any purchase made through it. By accessing our Website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.

1. General

ELVEON is a technology brand based in Dhaka, Bangladesh, offering premium audio products including the ELVEON ARC Pro wireless earbuds. These Terms apply to all visitors, users, and customers of our Website.

2. Eligibility

By using this Website, you confirm that you are at least 18 years old or are using the site under the supervision of a parent or legal guardian who agrees to these Terms.

3. Products & Pricing

• All product descriptions, images, specifications, and prices on our Website are provided in good faith and are as accurate as possible at the time of listing.
• We reserve the right to modify prices, product details, or availability at any time without prior notice.
• In the event of a pricing or listing error, ELVEON reserves the right to cancel the order and issue a full refund.
• Product images are for illustration purposes; slight variations in color or design may occur.

4. Orders

• Placing an order through our Website constitutes an offer to purchase, which ELVEON may accept or decline at its discretion.
• We reserve the right to cancel or refuse any order due to reasons including but not limited to product unavailability, suspected fraudulent activity, or errors in pricing/product information.
• Order confirmation will be sent via SMS, call, email, or Messenger/WhatsApp once your order is verified.

5. Payment

• We accept Cash on Delivery (COD) and other payment methods as displayed at checkout.
• All payments made through third-party payment gateways are subject to their respective terms and security policies.
• ELVEON is not liable for any issues arising from third-party payment processing errors.

6. Shipping & Delivery

Delivery timelines, charges, and procedures are governed by our separate Shipping Policy, which forms part of these Terms.

7. Returns, Exchanges & Warranty

Return, exchange, and warranty terms are governed by our separate Return & Exchange Policy, which forms part of these Terms.

8. Lucky Draw & Giveaway Campaigns

• From time to time, ELVEON may run promotional lucky draw or giveaway campaigns tied to verified product purchases.
• Entry into any such campaign is automatic upon a verified, completed, and paid order, unless stated otherwise in the specific campaign’s terms.
• Only one winner will be selected per campaign unless otherwise announced. The winner will have the right to choose their reward from the options specified at the time of the campaign.
• Cancelled, returned, undelivered, or fraudulent orders are not eligible for campaign entry.
• ELVEON reserves the right to verify the identity and order details of any selected winner before reward distribution.
• The winner selection process will be conducted transparently, and results will be announced through our official channels (Facebook, Instagram, YouTube, TikTok, or Website).
• ELVEON reserves the right to modify, suspend, or cancel any promotional campaign at its discretion, with reasonable notice to participants where possible.
• Employees of ELVEON and their immediate family members are not eligible to participate in giveaway campaigns.

9. Intellectual Property

All content on this Website — including but not limited to the ELVEON name, logo, product designs, images, graphics, and text — is the property of ELVEON and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

10. User Conduct

By using our Website, you agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to our systems or interfere with the Website’s operation
• Submit false, misleading, or fraudulent information when placing an order or participating in a campaign
• Engage in any activity that could damage, disable, or impair the Website

11. Limitation of Liability

To the fullest extent permitted by law, ELVEON shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or products, including but not limited to loss of data, loss of profits, or product misuse. Our total liability in any case shall not exceed the amount paid for the relevant product.

12. Third-Party Links

Our Website may contain links to third-party websites or services. ELVEON is not responsible for the content, accuracy, or practices of these third-party sites.

13. Privacy

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

ELVEON reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Website after changes constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.